Privacy Notice for Pollos
Last Updated: 18.09.2024
1. Introduction
This Privacy Notice explains how Soda Studios AG ("we," "us," "our") collects, uses, and protects your personal information when you use our service, Pollos, a polls and survey builder platform.
By using Pollos, you consent to the collection and use of your information as described in this Privacy Notice.
2. Information We Collect
We collect the following personal information when you interact with our service:
- Account Information: Your name and email address when you sign up for Pollos.
- Form Entries: Responses and data submitted through your polls or surveys.
- Billing Information: Payment details (e.g., credit card or bank information) collected by our third-party payment processor, Paddle Billing.
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Provision: To provide, operate, and maintain Pollos.
- Account Management: To manage user accounts, process payments, and send relevant updates.
- Support and Communication: To respond to inquiries or support requests, and to communicate with you regarding your account or service updates.
- Analytics and Improvements: To analyze usage trends and improve our services.
4. Third-Party Services
We use several third-party services to help operate and deliver Pollos efficiently. These third parties may process or store your data in accordance with their own privacy policies. We have agreements with these providers to ensure the security of your information:
- Paddle Billing: Handles payment processing and stores your billing information.
- Brevo Mail Services: Manages email communication, including newsletters and account-related notifications.
- Amazon S3: Provides cloud storage for storing poll data, responses, and other user-related files.
- Bunny CDN: Delivers content quickly to users by distributing data across a network of servers.
- Cyon Hosting: Hosts the Pollos platform and ensures that our website and services are accessible.
- Umami Analytics: Collects anonymized data to track usage patterns and improve the user experience. No personally identifiable information is collected.
- Sentry: Monitors and tracks errors in the platform to help identify and fix issues promptly.
5. How We Share Your Information
We do not sell or share your personal information with third parties, except as necessary for the operation of our services or as required by law.
6. Data Retention
We retain your personal data for as long as necessary to provide the service or as required by law. Upon termination of your account, we may retain your data for a period to comply with legal obligations, resolve disputes, or enforce our agreements.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: The right to request access to the personal data we hold about you.
- Correction: The right to request that we correct inaccurate data.
- Deletion: The right to request that we delete your data under certain conditions.
- Objection: The right to object to our processing of your personal data.
8. Data Security
We take reasonable steps to protect your personal information from unauthorized access, alteration, or destruction. However, no internet-based service is completely secure, and we cannot guarantee absolute data security.
9. International Data Transfers
Your personal data may be transferred to and processed in countries other than your own, including countries outside the European Economic Area (EEA). We ensure that such transfers comply with applicable data protection laws.
10. Changes to This Privacy Notice
We may update this Privacy Notice from time to time. We will notify you of any significant changes by email or through the Pollos platform.
11. Contact Us
If you have any questions about this Privacy Notice or how we handle your data, please contact us at:
Soda Studios AG
Address: Hohlstrasse 402, 8048 Zurich, Switzerland
Email: hello@soda.today